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Frequently Asked Questions 

  • Do we accept massage appointments for 18 and under?
    The answer varies by practitioner. Before booking it would be best to call the front desk to ensure the therapist you want to book with accepts those 18 and under, (989) 486-9960 or by email additional paperwork and a legal guardian may be required.
  • How often should I be getting Massages?
    This depends on the condition you are trying to treat. If you like massages as a way to unwind and relax every 2-4 week may be best for appointments. If you are trying to treat a specific ailment or pain in the body, coming more often may be beneficial. Your massage therapist will help you find the best appointment options for you and your body.
  • Is it okay to ask for more or less pressure?
    Yes! A good massage therapist will check in with you during your massage to make sure the pressure is okay. Be mindful that massage doesn't have to cause you pain to be effective. Some massage techniques are pretty gentle. But do speak up and ask your therapist if you'd like more or less pressure during your session. They won't be offended! It should also be noted that deep pressure may feel good in the moment, it may cause discomfort or bruising in the following days after your massage.
  • Do I have to take my clothes off?
    No! All our therapists will ask you to remove clothing only as far as you feel comfortable. If you want to undress to your underwear, that's fine. Your therapist will leave the room while you're undressing and will provide towels and/or blankets to cover you during the massage. If you have particular concerns about undressing/staying dressed feel free to message us before booking at or call the desk at (989) 486-9960
  • I’m self-conscious about _____. What should I do?
    We all have parts of our body we're self-conscious about. Some areas you may be concerned about are: Your weight Unwanted body hair Scars Acne or other skin blemishes Please don't let this stop you from getting help from a massage therapist. If you're sensitive about a particular area, ask them to avoid it. You can also opt for a fully clothed massage. Whatever your concerns, know that our therapists are friendly, supportive and judgment-free.
  • What if I need to use the bathroom during my massage?
    We recommend going to the bathroom before your session, but it can occasionally happen that you'll need to go during the massage. We want you to be relaxed, so if you're focusing on holding it in, it’ll interfere with your experience. So do speak up, and we'll let you know where the bathroom is.
  • What are the benefits of having a massage?
    There are many benefits that come from getting a massage from stress relieve to pain management. According to the Mayo Clinic some specific conditions that massage can treat are: - Anxiety & Depression - Nerve Pain - Insomnia - Headache - Sports Injuries - Soft tissue strains and injuries Massage can also be used to treat specific ailments such as receiving a massage after joint replacement surgery or injury. Some physical benefits of receiving a massage according to The Mayo Clinic are: - Improved circulation - Decreased muscle stiffness & joint inflammation - Quicker recovery between workouts - Strengthened immune response - Improved flexibility
  • Is there anything I can do to boost the benefits of my massage?
    Yes! The following are a couple of things you can do to help the effects of the massage: - Drink extra water - Stretching after especially stretches that were recommended by your practitioner - Eating a light snack after your session - Rest or Avoid any aggressive workouts - Taking a bath with Epsom Salts After your session, ask your practitioner about other things you can do as well.
  • Can I work out on the same day I get a massage?
    Yes, but to get the most benefit from your massage, it is best to work out before. Your muscles will likely be tired from the exercise but warmed up for the massage. Working out immediately after could cause strain to your body or result in your being tired and accidentally causing injury. It is best to wait 12-24 hours before exercising to let your muscles recover.
  • What is a facial?
    A facial is a family of skin treatments for the face that includes steam, exfoliation, extractions, creams, lotions, facial masks, peels, and massage. Used for general skin health.
  • Why do I need a professional esthetician?
    For the same reason doctor and dentist check-ups are necessary! The skin is a living part of your body (your largest organ, in fact), that defends against environmental assaults and extreme temperatures. It helps eliminate toxins from the body, and it is continually renewing and protecting. To look and feel its best, your skin needs personal attention from a professional.
  • What can I expect at my facial appointment?
    Plan to arrive to your first appointment at least 5-10 minutes early, this allows for time to fill out some paper work and talk with your esthetician about what your skin goals are. A facial generally consists of a cleansing, exfoliation, steam (in the form of warm towels or a machine), massage and a treatment mask. If a machine facial or specialty facial are booked you may experience more than what is currently listed.
  • Is there anything I can do to prepare for my facial?
    Wear clothing that is comfortable. We recommend wearing clothing that is easy to change in and out of. Wear your make-up. Or don't. Either way your esthetician will cleanse your skin as part of any of our facial treatments. Skip any strong at-home facial treatments the week before your appointment and any exfoliation treatments a few days prior. Your esthetician will be providing this crucial step as part of your facial treatment. Stay out of the sun and away from tanning for five days before your facial. Sun damage and skin do not mix and should always be avoided; but especially before your service. Know the names of the skin care products you are using at home. Bring a list if you need to so you can discuss it with your esthetician. Having these details will help the esthetician make recommendations products you may want to add or delete from your at-home routine. Let your esthetician know any medications, medical conditions, and/or past skin conditions you may have had. Even over-the-counter medications can affect your skin, so it is good for them to know what may be contributing to your concerns and the way your skin reacts to certain products. Are you getting your skin ready for a big event? If you've never had a facial before and don't know how your skin will respond, our estheticians recommend scheduling an appointment about six weeks in advance with a follow-up appointment closer to your event date. This way you have time to address any negative skin reactions and get the maximum results from your service. Don't have that much time? That's okay. Our experienced staff can recommend a service that will help you put your best face forward. Be prepared to discuss your skin concerns and what your goals might be. Your esthetician is a licensed expert in skin and skin care so they will help you with a specific regime of treatments and products to achieve your goals.
  • Will my facial be painful?
    You should never feel irritation, burning or discomfort during your facial. All of the products used are created to be non-irritating and the best products for your skin type. If for some reason you should feel discomfort, please tell you esthetician immediately.
  • How soon will I see results?
    Some people see results immediately, and your skin should feel different right away. The skin feels, clean, smooth, hydrated, and reflects a new level of health that’s visibly noticeable. If the skin has more advanced long-term needs, such as treatment of skin aging, acne or hyper-pigmentation caused by hormonal fluctuations or sun damage, results may not be immediately visible; however, skin health will continue to improve as you follow esthetician advice, and use a good home-care regimen.
  • What are long-term benefits of getting regular facials?
    Healthy skin! And healthy skin is better-looking skin. The products we use are designed to help keep skin healthy and beautiful – not just cover up with cosmetics. In addition, when skin is at its healthiest, estheticians can more effectively address issues that may arise from time to time, as your skin’s needs are constantly changing.
  • Can the seasons affect my skin?
    As the seasons change so do our skin. Combine nature’s weather cycle with air conditioning and forced-air heating, and you have skin that’s constantly under assault. Cold winds and low temperatures can dry out skin, depriving it of balanced levels of oils, contributing to dryness, sensitivity and premature aging. Prolonged exposure to the sun causes water to evaporate from skin, which is why skin that has recently been burned or tanned requires more moisturizing than unexposed areas. Forced-air heating also dries out skin: warm, dry air acts like a sponge, soaking up moisture from everything it touches. To help skin stay healthy with the seasons, speak with an esthetician about modifying your skin care regimen accordingly. Chances are that with a few product updates, you can keep skin healthy year-round.
  • How often should I be getting facials?
    We recommend coming every 4-6 weeks to have optimal results
  • How long should my hair be to get optimal waxing results?
    Hair should be at least 1/4-inch long or around the size of a grain of rice. This helps to ensure that the hair is pulled directly from the root. As a general rule, you should wait at least 2 weeks from any previous hair removal procedure to allow hair growth.
  • How many weeks should I wait in between wax appointments?
    On average we recommend 3-4 weeks between appointments. This of course does depend on how fast your hair grows back, thicker coarser hair may grow quicker than finer hair and you may need to come in sooner. As you begin to wax more often, the hair will begin to grow back slower and time between appointments can expand anywhere from 5-6 weeks between appointments.
  • What should I not be doing after a wax? What is okay to do after a wax?
    Post Waxing DO'S: - Keep your intimate areas clean and fresh by wearing loose clothing - 2-3 days after waxing begin exfoliating with a sugar scrub to help prevent ingrown - A cold compress can help calm red skin and reduce the appearance of red bumps - Make sure you are using only reputable products on the waxed area. You're dealing with the largest organ in your body: your skin. It deserves high-quality care, do not risk it! Post Waxing DONT'S: - Do not pick at ingrown hairs or red bumps - Do not go swimming for at least 48 hours after your wax - Do not expose the waxed areas to the sun - Try to avoid any type of excessive exercise that may result in sweating, the sweat can cause bacteria to enter the freshly waxed area as well as friction can cause unnecessary pain
  • What kind of wax do you use?
    Estheticians use both soft and hard wax depending on the area being serviced.
  • Does it hurt?
    Yes. During a any wax, the pain is immediate and somewhat intense but subsides pretty quickly. Almost every single client has said that their waxing experience didn’t hurt nearly as much as they expected! Everyone’s pain tolerance is different so there’s no solid way to define the level of pain. Pain may be different depending on the area being waxed. Taking an aspirin or Ibuprofen 30-45 minutes may help to ease some of the pain. If you’ve been waxing for a while, legs, arms, even Brazilian waxes become a breeze!
  • What areas hurt the most?
    The lip, chest, bikini and genital areas are generally the most painful areas to have waxed - but pain tolerance is different per client. Taking an aspirin or Ibuprofen 30-45 minutes may help to ease some of the pain.
  • Is there anything I can do to prepare for my wax?
    Taking Ibuprofen or Aspirin 30-45 minutes before an appointment may help ease pain. Once you’ve begun waxing, the one thing you can do to reduce the pain is to STAY ON SCHEDULE with your appointments. Try to exfoliate the area you intend to wax as soon as you decide to have the service performed. The last exfoliation should occur 48 hours before your scheduled service.
  • What causes ingrown hairs?
    There are many things that may cause ingrown hairs! Improper technique, tight clothing, sweat/oils/bacteria getting into the follicle, synthetic materials (lace, spandex, nylon), friction, dead skin, dry skin, not following proper aftercare protocol. Unfortunately, some people are just prone to these also.
  • Is there anyway I can prevent ingrown hairs?
    You will need to follow your aftercare instructions and start an exfoliation routine at home. Our estheticians do their best to give you exceptional service when you are here, but you also need to do your part at home. Besides exfoliating and moisturizing as directed, please refrain from picking or digging at an ingrown. You may get the hair out, but you also may cause discoloration, infection, scarring etc. If you are highly prone to a lot of ingrowns, even after following proper home care instructions, waxing may not be for you. It’s very rare that someone is not a good waxing candidate due to this, but it is possible.
  • Why is my first wax more expensive than following treatments?
    Generally, your first time requires more wax and more time than a maintenance appointment. Same goes for your first time back after shaving. Shaved hairs are harder to get out which means the estheticians need to go over them more times with more wax
  • Can I get waxed on my period?
    In general, you can be waxed on your period although it may be a more sensitive time for waxing. For more in depth questioning please call the front desk (989) 486-9960
  • What kind of nail polish do you use?
    We use Dazzle Dry and Zoya. We do not do gel or acrylic nails here at the spa currently, if you currently have either of those on your nails before an appointment we ask that you try and remove it to the best of your abilities as we do not have the proper materials to remove it here. If you are unable to get it off completely, the technician may try their best to buff off the rest.
  • How long will my manicure or pedicure last?
    Finger nails may last up to 2-3 weeks depending on the amount of activity done. Toes will last anywhere from 4-6 weeks also depending on amount of activity. Polish may discolor the nail if it begins to chip after 2 weeks, removal would be best at this time.
  • Do you accept walk in appointments?
    No, we currently do not offer walk in nail services. Our nail technician is also an esthetician and offers other services than nails, due to this we cannot take walk ins as she may already be in an appointment.
  • What is the difference between a regular manicure/pedicure and a spa manicure/spa pedicure
    The main difference between the services is during the spa appointments you will have the use of hot towels and extra massage time. The spa appointments are meant to have a little extra while still including all the nail care that comes with a regular appointment.
  • Can you do more than one person at once?
    Yes we can! We are set up to accommodate 2 appointments happening simultaneously. As we currently only have one full time nail technician, to book an appointment with more than one person we ask that you call the front desk for available times (989) 486-9960.
  • Should I get a pedicure during winter?
    Most people give up on pedicure and waxing during winter because the cold temperatures mean that they can’t expose their legs. However, regular pedicures including during winter can make your toes healthy, as pedicures are not for beauty alone. After being wrapped in socks and boots your feet can get some rest and relaxation during your appointment.
  • Is it safe to get a pedicure/manicure during pregnancy?
    Yes, manicures and pedicures do not interfere with your health. There is little to no evidence that the chemicals and fumes from a nail appointment will affect your baby.
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